Privacy Policy

Kayla Medical Center is an aesthetic and wellness clinic based in Al Warqa 1, Dubai, United Arab Emirates. We offer a range of aesthetic, skin, hair, laser, dental, slimming, and wellness services. References in this policy to “we”, “us”, or “our” mean Kayla Medical Center.

Our registered clinic details, trade license number, and regulatory registration information are available on request from our reception team. [Insert full legal entity name, trade license number, and regulatory authority reference here.]

We only collect information that is relevant to responding to your inquiry or improving your experience on our website. This may include:

• Contact details — your name, phone number, email address, and (if provided) your WhatsApp number.
• Inquiry details — the treatment you are interested in, your preferred appointment time, and any message or questions you choose to share.
• Basic health-related notes — only if you voluntarily share them in your message (for example, describing your skin concern). We recommend you do not share sensitive medical details through public channels; instead, share them during a private consultation.
• Technical data — such as IP address, device type, browser, referring page, pages viewed, and time spent on the site.
• Cookies and analytics signals — anonymous identifiers used to understand how our website is used.

We collect information in the following ways:

• Directly from you when you complete a contact or booking form on our website.
• When you call us at +971524429032 or +971524463292.
• When you message us on WhatsApp or email us at info@kaylamedical.com.
• Automatically through cookies and analytics tools when you browse our website.
• From social media platforms when you interact with our official profiles.

Your information is collected for specific, limited purposes:

• To respond to your questions and inquiries.
• To schedule, confirm, or reschedule a consultation or appointment.
• To share relevant treatment information you have asked about.
• To improve our website, content, and customer experience.
• To comply with applicable laws and regulations in the United Arab Emirates.

We use your personal information only for the purpose for which you shared it. For example, a contact-form submission is used to call or message you back; a booking inquiry is used to coordinate your visit.

We do not sell your personal information. We do not share it with unrelated third parties for their own marketing purposes.

We may share limited information only with:

• Our internal team members who need it to contact you or prepare for your appointment.
• Trusted service providers that help us run our website or communication tools (for example, hosting, email, or messaging platforms), under appropriate confidentiality obligations.
• Authorities or regulators when we are legally required to do so.

When you contact us through WhatsApp, our website contact form, or by phone, your message and contact details are used strictly to respond to your inquiry and to coordinate any consultation or appointment you request.

• WhatsApp conversations are handled through the official WhatsApp platform; its own terms and privacy policy also apply to messages sent through it.
• Website forms are transmitted to our internal inbox and, where applicable, our secure booking system.
• Call records and call-back requests are used only to reach you about your inquiry.
• We do not use your WhatsApp number or phone number for unrelated marketing without your consent.

Please avoid sharing confidential medical information, financial details, or identity documents through WhatsApp or our contact form. Such details should be discussed during a private in-clinic consultation.

Our website may use cookies and similar technologies to help the site function correctly and to understand how visitors use our pages. Cookies are small text files stored on your device.

We generally use two types of cookies:

• Essential cookies — required for the site to work properly (for example, remembering your language preference or maintaining the session).
• Analytics cookies — used to collect aggregated, non-identifying information about how visitors use our website, such as which pages are visited most often and how users reach our site.

You can control cookies through your browser settings and block or delete them at any time. Blocking some cookies may affect the way our website functions. [Insert details of specific analytics tools used, e.g. Google Analytics, Meta Pixel, TikTok Pixel, once confirmed.]

Our website may rely on reputable third-party services to operate properly, including (where applicable):

• Website hosting and content delivery providers.
• Email and messaging platforms we use to reply to you.
• Analytics and measurement tools that help us understand website performance.
• Social media embeds from platforms such as Instagram, Facebook, TikTok, or WhatsApp.

These providers may process technical information (such as IP address and browsing activity) according to their own privacy policies. We select partners we believe apply appropriate security standards, but we do not control their internal practices.

We take reasonable organisational and technical measures to help protect the information you share with us against unauthorised access, loss, or misuse. These measures include access restrictions to internal systems, encrypted transfer of form data where supported, and staff awareness of confidentiality.

No method of transmission over the internet or electronic storage can be guaranteed to be 100% secure. While we work hard to protect your information, we cannot guarantee its absolute security, and you share information with us at your own discretion.

We keep personal information only for as long as needed for the purpose it was collected or as required by applicable UAE laws and regulations. Typical retention periods may include:

• Inquiry messages — kept only for the period required to respond and follow up.
• Appointment and booking records — retained in line with applicable health and business recordkeeping requirements.
• Website analytics data — typically retained in aggregated form.

When information is no longer needed, we take reasonable steps to delete or anonymise it.

Subject to applicable laws, you may be entitled to:

• Request access to the personal information we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Request deletion of your personal information, where there is no overriding legal reason for us to keep it.
• Object to or restrict certain uses of your information.
• Withdraw your consent to future communications at any time.

To exercise any of these rights, please contact us at info@kaylamedical.com. We may need to verify your identity before acting on your request.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If a parent or legal guardian believes that a child has shared personal information with us, please contact us so that we can take appropriate action to remove it.

Certain treatments offered at the clinic may have minimum age or consent requirements; those are assessed during consultation.

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices. The updated version will be posted on this page with a revised “Last updated” date. Continuing to use our website after changes are posted means you accept the updated policy.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Kayla Medical Center
• Al Warqa 1, Dubai, UAE
• Phone: +971524429032 / +971524463292
• Email: info@kaylamedical.com

This page is provided for general information and transparency. It does not constitute legal advice. [Insert Data Protection Officer / legal contact details here if applicable.]